Frequently Asked Questions (FAQs)

Q1: What types of hair wigs and extensions do you offer? A1: At Locks & Luxe, we offer a diverse range of wigs and extensions, including synthetic and human hair options, tailored specifically for black women. Our products include lace front wigs, full lace wigs, clip-in extensions, and more.

Q2: How do I choose the right wig for my needs? A2: Choosing the right wig depends on your lifestyle, preferences, and the look you want to achieve. For a natural appearance, we recommend our human hair wigs. If you're looking for versatility and ease of styling, our lace front wigs are a great option. Feel free to contact our customer support for personalized advice.

Q3: How do I care for my Locks & Luxe wig or extensions? A3: Proper care is essential for maintaining the quality and longevity of your wig or extensions. We recommend gentle washing with sulfate-free shampoo, conditioning regularly, and storing your wig on a stand to maintain its shape. Detailed care instructions are provided with each purchase.

Q4: Are your wigs suitable for everyday wear? A4: Yes, our wigs are designed to be comfortable and durable for daily use. We use high-quality materials to ensure a natural look and feel, so you can wear your wig with confidence every day.

Q5: Can I style my Locks & Luxe wig with heat tools? A5: Our human hair wigs can be styled with heat tools such as flat irons, curling wands, and blow dryers. For synthetic wigs, we recommend checking the product details to see if they are heat-resistant.

Q6: How long do your wigs and extensions last? A6: The lifespan of our wigs and extensions depends on how well they are cared for. With proper maintenance, human hair wigs can last up to a year or more, while synthetic wigs typically last several months.

Q7: Do you offer custom wig services? A7: Yes, we offer custom wig services to help you create a look that's uniquely yours. Contact our customer service team to discuss your requirements and start the customization process.

Q8: What is your return policy? A8: We offer a hassle-free return policy on all our products. If you're not completely satisfied with your purchase, you can return it within 30 days for a full refund or exchange, provided the product is in its original condition. Please refer to our return policy page for more details.

Q9: How can I stay updated on new products and promotions? A9: You can stay updated by subscribing to our newsletter and following us on social media. We regularly post updates about new arrivals, special promotions, and styling tips.

Q10: Do you ship internationally? A10: Yes, we offer international shipping to many countries. Shipping costs and delivery times may vary based on your location. Please check our shipping policy page for more information.